Returns Policy

• Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
• The Refund, replacement or exchange & other policy of any product will be based on the policy shown on the product page .                               ( For all products, the policy on the product page shall prevail ).
• The Doot Store Return and Exchange Policy gives you the option to return or exchange items purchased on the Doot Store for any reason within the specified Return / Exchange period (check the Product Details page for the same). We only ask that you do not use the product and preserve its original condition, tag and packaging. You are welcome to try a product but please take adequate measures to maintain its status. We have two ways of returning the product:

1.  - Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.     
2.  - Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Doot Store credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

• Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below-
•   The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted

• Part 1 – Category, Return Window and Actions possible -

Category	Returns Window, Actions Possible and Conditions (if any )
Lifestyle: Top, Ethnic Set, Kids TShirt, Shirt, Suitcase, Backpack, Sunglass, Belt, Frame, Hand Messenger Bag, Sling Bag.	10 days Refund, replacement or exchange
Lifestyle:Rest of Clothing & Fashion AccessoriesWatches, Sunglasses, Footwear	10 days  Refund, replacement or exchange
Home: Home Improvement Tools, Household Items, Home décor, Furnishing, Sport & Fitness Equipment, Baby Care & Toys	10 days Refund or replacement
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear) Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) Rest of Books & More Automotive: All automotive spare parts, accessories	10 days  Refund or replacement
All Mobiles  Electronics - (Tablets,Laptops, Smart Watches) All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) Books & More - Calculators, Remote Control and stuffed toys, helmets, car kit and media players, sports equipment (raquet, ball, support, gloves, bags) and regional books	7 days Replacement only    In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.
Furniture, Large appliances Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only Books & More - Except Sports, Car & Bike Accessories, Stationery, Toys, Books, Fitness instruments & Helmet and Riding Gear)	10 days Replacement only For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.
Non Returnable Product	Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. The Refund, replacement or exchange & other policy of any product will be based on the policy shown on the product page.

• Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address,

the address can only be changed if pick-up service is available at the new address

Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Doot Store credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

 - Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.     
      During pick-up, your product will be checked for the following conditions: 

Category	Conditions
Correct Product	name/ image/ brand/ serial number / IMEI / article number/ bar code should match and MRP tag should be clearly visible.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product	The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	Product's original packaging/ box should be undamaged

• The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return ( General Returns Policy )

• During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund But the customer should have Proof that the product received by him is either damage or any other diffrent product . Once you have accepted an open box delivery, no return request will be processed,

*if customer received a different or a damaged product then the customer should have Proof that the product received by him is either damage or any other diffrent product . As proof , the customer should have a video of opening the product packing .  If the customer does not have the video to open the product Packing , in this case, the marketplace and the seller will interact with each other and Marketplace decide whether to order the refund / replacement / exchange / payment refund to the customer. The marketplace will take the final decision regarding replacement / exchange and  payment refund .

• If the customer receives a  different or a damaged product from the seller , the seller is responsible for it. Marketplace is not responsible for the different or a damaged product. customer can get only some information and support from marketplace.
• If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Doot Store shall not be liable in any manner for any misuse or usage of such information.
• Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
• Products may be eligible for replacement only if the same seller has the exact same item in stock.
• If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
• Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 2 days (48 Hours) from the delivery of the product. Customer can make a phone call to contact us , or customer can create a support ticket by visiting the website.https://www.dootstore.com/support_ticket
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If there is no marked or information related to the Return , Refund, replacement or exchange on the product detail page ,then product will not be returned or replacement . in such situation ,the customer can not returned the product. 

• Return will be processed only if:
• it is determined that the product was not damaged while in your possession.
• the product is not different from what was shipped to you.
• the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).